Privacy and Security

Privacy

Neola.ie is totally committed to protecting the privacy of our site visitors and customers. The Neola.ie team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

Security

Here at Neola.ie we take our customers security very seriously. We have taken every possible measure to ensure that your personal details and payment details are protected. We have implemented the new 3d secure system that means not only do you need your card details, pin and security code; in addition you need to have registered your credit card and created a password for the card and it can then be used when shopping online. You will be asked for this password at the payment page and if you do not have it you will need to contact your bank as payment will not be accepted without it. Please note this measure only applies to credit cards and not laser cards as it has not yet been implemented by the banks. The new 3d secure system may be a bit more hassle but it is in place for your financial security and to prevent any fraudulent orders being made with your card details. To find out more about 3d secure please contact your bank as they will have all the necessary information to assist you.

Your Consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

Site Statistics

We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Neola.ie uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us at sales@neola.ie

Communication & Marketing

If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Neola. All Neola members have the option to opt-out of receiving marketing communications from us at any point. If you do not wish to continue to receive marketing from us you should opt-out by emailing ‘UNSUBSCRIBE’ to sales@neola.ie

What are Cookies?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Neola.ie, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

3D Secure

3D Secure is like "Chip and Pin for websites". It is a password request displayed after you put in your credit card details.
3D Secure is supported by ALL Visa and MasterCard cards, including Visa Debit and Debit MasterCard, but not Laser cards.
You can set up you 3D Secure password during the checkout process, you just need a few details about your card/account.
If you have set up your 3D Secure password then a fraudster cannot use your card on a 3D Secure enabled site.
3D Secure is spreading fast and will soon be on almost every Irish and UK website.
There are no charges for using 3D Secure.
You can skip 3D Secure registration 3 times, after that you will have to register and create your password to use 3D Secure sites.
3D Secure is mandatory for some card types, like UK Maestro cards (the UK equivalent of Laser).
If a website doesn't support 3D Secure then UK Maestro cardholders can't use it

For further information on 3D secure please contact your bank