Delivery is free for all orders over €100 within Ireland & Northern Ireland
(However, this promotion can NOT be used with another promotion.)
Delivery is €5.95 for all orders under €100 within Ireland & Northern Ireland
Delivery to UK is €8.50.
Delivery to EU is €12.50
Our deliveries are sent with An Post (Ireland's national postal service).
When you purchase delivery you have purchased a product/service from An Post . As such you have entered into a separate contract with An Post to deliver the product to you chosen location. This service is registered and trackable.
We endeavour for next day delivery within Dublin when you place an order before 12.00pm. All areas outside Dublin we endeavour to deliver within 2 working days. Please note at busy times of year, couriers can be backlogged and it may take a little longer.
Please provide a contact number and Postal code or Eir code (if within Ireland).
For other delivery regions, price upon request.
Preorders:
Preorder items will have a delay attached, please refer to the delivery dates when ordered.
Click & Collect:
These items must be collected within 7 days.
Returns:
If you are not completely satisfied with your purchase, simply return the item or items to us, in its original unused & unworn condition (with labels attached) within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. If goods are received back with labels removed or an indication of the garment been worn, it/they will not be refunded.
For our UK customers you must ensure that your carrier writes "Returns" on the customer declaration docket (this excludes NI). You must also write your order number as a reference . Finally, notify us by email of the return at info@neola.ie (& include your order number).
Please note:
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
This returns policy does not affect your statutory rights. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
Goods can be returned to Neola Apparel, Main St, Malahide, Co Dublin K36 XY86
